Policy and Terms

North Cliff Hotel Policies

Check In Time:

3:00 PM

Check Out Time:

11:00 AM

 

Reservation Policy

Smoking is NOT allowed in any rooms or on the balconies.  Dogs are welcome in designated pet friendly rooms only, extra charges apply.  There will be a $300 cleaning fee for smoking in the room or on the balcony, or for unregistered dogs in non-pet friendly rooms. I acknowledge that I am financially responsible and authorize the North Cliff Hotel to charge my card for any items damaged or removed from the room, including overflowing the spa tub. Additionally, the North Cliff Hotel is not responsible for items left in the room or automobile. North Cliff Hotel is not responsible for anything that happens in the parking areas adjacent to the hotel property. This document is not inclusive of all hotel policies, more information is available upon request. It is important to note that there is no elevator on the property. We ask for a credit card on file or $200 deposit for pre-paid reservations, gift certificates and for reservations paid in cash. This is for incidentals (damages) and is non negotiable.

 

We have a 48 hour cancellation policy, however, reservations made 72 hours in advance are subject to 24 hour advanced notice. Reservations cancelled within the 24 hour time frame are charged for the first night's stay including tax. No refund will be made for "NO SHOWS". Be sure to ask for your cancellation number upon cancelling your reservation.

Please, also be advised that we charge your credit or debit card upon check-in with a valid ID, unless your stay was prepaid online.  We cannot hold rooms without a valid payment. We will make an attempt to contact you at that time if your card is declined, but be aware the room will be released at 4 pm. Lastly, be advised that room requests, including early check ins and late check outs cannot always be guaranteed. Early check outs require 24 hours advanced notice, otherwise North Cliff Hotel will charge the last nights' rental rate. All major holidays require advanced deposit upon reservation of one night of the total reservation amount due upon booking.

 

Holidays:

Holiday cancellations require seven days advance notice to cancel without penalty.

Cancellation Policy

2 days before check-in

 

Rate Policy

Rate: Reservations not canceled with two days notice do incur a penalty fee of the first night's rate plus tax. This does include no shows.

 

Refund Policy

We have a 48 hour cancellation policy. Reservations canceled within the 48 hour time frame are charged for the first nights stay including tax. No refund will be made for "NO SHOWS". Be sure to ask for your cancellation number upon canceling your reservation.

• We require 24 hours advanced notice to shorten your reservation.

• All major holidays require a 7 day advanced cancellation and one night's deposit upon booking.

reservations@northcliffhotel.net